A few resources for you. They’re free. Listen, read, share.
PODCASTS
SMART Leaders Podcast: The Uncomplicated Coach on Leading More Effectively
Serious Soft Skills Podcast: Coaching
Serious Soft Skills Podcast: Everyone Has a Customer-Service Job
Serious Soft Skills Podcast Part 2: How Customer Service and Culture Awareness Stoke Success
THE TARGET (eBook)
WE NEED LEADERS WHO COACH (eBook)
FIVE PRACTICES FOR SERVICE-FOCUSED BUSINESS (eBook)
FIVE PRACTICES FOR SERVICE-FOCUSED BUSINESS (Infographic)
RELATED READING FROM OTHER THOUGHT LEADERS
