A few resources for you. They’re free. Listen, read, share.
PODCASTS
Serious Soft Skills Podcast: Everyone Has a Customer-Service Job
Serious Soft Skills Podcast Part 2: How Customer Service and Culture Awareness Stoke Success
THE TARGET: A WELLNESS FOR BUSINESS E-BOOK
FROM MANAGER TO LEADER: A WELLNESS FOR BUSINESS E-BOOK
RELATED READING FROM OTHER THOUGHT LEADERS
