A few resources for you. They’re free. Listen, read, share.
PODCASTS
Serious Soft Skills Podcast: Everyone Has a Customer-Service Job
Serious Soft Skills Podcast Part 2: How Customer Service and Culture Awareness Stoke Success
THE TARGET: A WELLNESS FOR BUSINESS E-BOOK
GETTING A HANDLE ON THE BUSINESS OF BUSINESS: A W4B E-BOOK
FIVE PRACTICES FOR MANAGING THE BUSINESS OF BUSINESS INFOGRAPHIC
RELATED READING FROM OTHER THOUGHT LEADERS
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