Don’t lose the people in the hustle.

“It’s a failure of American corporations and a failure of capitalism that we don’t see human well-being and dignity as just as important as making money.” – Bob Sutton, professor and organizational psychologist, Stanford University. As we enter the major shopping season for the upcoming holidays, it is easy to get caught up in buying … Continue reading Don’t lose the people in the hustle.

It’s time to be grateful.

We humans were not meant to go it alone. All of us needs a helping hand, even those who think they can do everything themselves. So, take some time this week to appreciate those who’ve helped you. Every day there are people we can thank for all manner of help even if that help only … Continue reading It’s time to be grateful.

Using mistakes to your advantage.

One way companies are alike is that they all make mistakes. No business is free from errors. However, there’s also an upside to this reality, how you recover can be your biggest differentiator. Customers want consistency. They want products that perform consistently and they want companies that perform consistently to fix things when they go … Continue reading Using mistakes to your advantage.

How too much emphasis on profit can damage your business.

When your culture attaches too much importance to profit you wind up with team members who attach too little importance to customers. When leaders talk about their business’s sole purpose being to make a profit, customers tend to be talked about as things or objects to manipulate. They’re no longer human beings, they’re just anonymous … Continue reading How too much emphasis on profit can damage your business.

How a collaborative spirit can reinvigorate your company.

Collaboration is, by definition, working together. It is, by nature, service oriented. And when your employees aren’t competing, but rather, are combining their skills and knowledge to serve each other’s needs so that the company can better serve customers’ needs, the value of your organization increases. For generations we’ve been taught that competition is good, however, … Continue reading How a collaborative spirit can reinvigorate your company.