How too much emphasis on profit can damage your business.

When your culture attaches too much importance to profit you wind up with team members who attach too little importance to customers. When leaders talk about their business’s sole purpose being to make a profit, customers tend to be talked about as things or objects to manipulate. They’re no longer human beings, they’re just anonymous … Continue reading How too much emphasis on profit can damage your business.

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How a collaborative spirit can reinvigorate your company.

Collaboration is, by definition, working together. It is, by nature, service oriented. And when your employees aren’t competing, but rather, are combining their skills and knowledge to serve each other’s needs so that the company can better serve customers’ needs, the value of your organization increases. For generations we’ve been taught that competition is good, however, … Continue reading How a collaborative spirit can reinvigorate your company.

“I serve at the pleasure of…” Business should adopt the phrase.

“The purpose of business is to create a customer.” – Peter Drucker “Organizations are established to serve human needs. There is no other reason for their existence.” – Stephen R. Covey It would seem clear that so many organizations have things a little mixed up. When you are a customer, how much do you feel … Continue reading “I serve at the pleasure of…” Business should adopt the phrase.

In a changing world, is management keeping up?

Since the Industrial Revolution, most industries have subscribed to management theory coming out of Frederick Winslow Taylor’s “Scientific Management,” a system that was created for achieving efficient execution of known, repeatable processes at scale. Essentially, this management style came out of an environment where factories with assembly lines ruled the day. However, regardless of the … Continue reading In a changing world, is management keeping up?

Unnecessary customer pain: A lesson at the grocery store.

I was in the grocery store recently taking advantage of the speed and efficiency of the self-checkout area when the person next to me had a problem. The little light on that pole beside the computerized scanner-cum-cash register began flashing so along came an employee to help. Now the pain started. I watched as the … Continue reading Unnecessary customer pain: A lesson at the grocery store.

A Yogurt-Maker’s Bold Proposal to Change the Face of Business

“It’s time to admit that the playbook that’s guided businesses and CEOs in the last 40 years is broken,” says Hamdi Ulukaya, CEO and founder of Chobani, the popular and successful Greek yogurt brand, in his TED Talk in Vancouver. To that, he adds that the idea of maximizing profits solely for the purpose of benefiting … Continue reading A Yogurt-Maker’s Bold Proposal to Change the Face of Business