Service: annoyance or value add?

To your organization, is service an annoyance that you have to have or is it a value add that you want to have? To many, service is a department that they have to have so that customers have someone to call when there’s a problem. So, companies have to find people with nice dispositions who … Continue reading Service: annoyance or value add?

You should be creating a tribe.

Why? Why should creating a tribe be a priority for business people? A tribe is a community of people who come together with a common interest, purpose, mission, vision, belief, you get the picture. And if you’re in business, think of the consequences of that. Imagine you have a large group of people who follow … Continue reading You should be creating a tribe.

A pandemic lesson. More freedom, less control.

The organizations that thrive coming out of the pandemic will be the ones that don’t rely on top-down management for moving forward. They’ll be the ones that can innovate, and innovation doesn’t come from control, it comes from freedom. Top-downers want control, they want measured response that isn’t risky and has guarantees. They like status … Continue reading A pandemic lesson. More freedom, less control.

As things ramp back up, don’t dismiss relationship skills.

Things are going to come back to something resembling ‘normal,’ and when they do, most of our businesses are going to get a big surprise, particularly the so-called ‘service’ industries like restaurants, hotels, and event production. People have been quarantined, separated, and unable to be together so getting out and doing things is going to … Continue reading As things ramp back up, don’t dismiss relationship skills.