When your culture attaches too much importance to profit you wind up with team members who attach too little importance to customers. When leaders talk about their business’s sole purpose being to make a profit, customers tend to be talked about as things or objects to manipulate. They’re no longer human beings, they’re just anonymous … Continue reading How too much emphasis on profit can damage your business.
Collaboration is, by definition, working together. It is, by nature, service oriented. And when your employees aren’t competing, but rather, are combining their skills and knowledge to serve each other’s needs so that the company can better serve customers’ needs, the value of your organization increases. For generations we’ve been taught that competition is good, however, … Continue reading How a collaborative spirit can reinvigorate your company.