Eight ideas for influencing a more helpful culture.

I am sure you’ve heard the old saying, do as I say, not as I do. And hopefully, you are aware that it describes a very ineffective tactic because people tend to best follow and mirror what they see their leaders do rather than blindly doing what they say to do. This fact is something … Continue reading Eight ideas for influencing a more helpful culture.

M&Ms, misspelled names, and customer loyalty.

Most everybody has heard the old tale about the rock band who demanded a certain color of M&Ms in a bowl in their dressing room and their refusal to go on with the show if those M&Ms weren’t there. Now, the point of this was not to be prima donnas but rather to know whether … Continue reading M&Ms, misspelled names, and customer loyalty.

How too much emphasis on profit can damage your business.

When your culture attaches too much importance to profit you wind up with team members who attach too little importance to customers. When leaders talk about their business’s sole purpose being to make a profit, customers tend to be talked about as things or objects to manipulate. They’re no longer human beings, they’re just anonymous … Continue reading How too much emphasis on profit can damage your business.

How a collaborative spirit can reinvigorate your company.

Collaboration is, by definition, working together. It is, by nature, service oriented. And when your employees aren’t competing, but rather, are combining their skills and knowledge to serve each other’s needs so that the company can better serve customers’ needs, the value of your organization increases. For generations we’ve been taught that competition is good, however, … Continue reading How a collaborative spirit can reinvigorate your company.