Hopeless Workplaces. We can do better.

Would you let your child go down into a mine that had taken no safety precautions? Would you want your child to join a military where leaders had a proven record of caring nothing for the lives of those in their charge? Most likely, unless you’re ill or don’t like children, you are saying no. … Continue reading Hopeless Workplaces. We can do better.

People or Profit – The Eternal Question?

I have a question for business leaders. If things were to go wrong and your business hit hard times, would your employees take care of you? Would they sacrifice to save your business? If not, why not? So many business leaders are willing to sacrifice their people when things get tough but would feel disrespected … Continue reading People or Profit – The Eternal Question?

“I serve at the pleasure of…” Business should adopt the phrase.

“The purpose of business is to create a customer.” – Peter Drucker “Organizations are established to serve human needs. There is no other reason for their existence.” – Stephen R. Covey It would seem clear that so many organizations have things a little mixed up. When you are a customer, how much do you feel … Continue reading “I serve at the pleasure of…” Business should adopt the phrase.

In a changing world, is management keeping up?

Since the Industrial Revolution, most industries have subscribed to management theory coming out of Frederick Winslow Taylor’s “Scientific Management,” a system that was created for achieving efficient execution of known, repeatable processes at scale. Essentially, this management style came out of an environment where factories with assembly lines ruled the day. However, regardless of the … Continue reading In a changing world, is management keeping up?

Unnecessary customer pain: A lesson at the grocery store.

I was in the grocery store recently taking advantage of the speed and efficiency of the self-checkout area when the person next to me had a problem. The little light on that pole beside the computerized scanner-cum-cash register began flashing so along came an employee to help. Now the pain started. I watched as the … Continue reading Unnecessary customer pain: A lesson at the grocery store.