Is your organization living in the past with an Industrial Age management mindset? If so, you may want to consider some changes. Frederick Winslow Taylor’s early 1900’s thinking on hierarchy where the decision-making thinkers are separated from the laboring doers has been the default system for over one hundred years. It’s a very productive system … Continue reading Industrial Age thinking? Think again.
We’ve recently seen two instances of organizations putting their own interests ahead of their customers, and what’s worse is it’s not just customer interests but customer safety. One is the US airline industry and the Boeing 737 Max plane debacle and the other is Major League Baseball’s (MLB) mishandling of ballpark safety issues. In the … Continue reading Business is about people. Isn’t it time we demanded being the priority?