Are you really committed to customers?

Your lowest paid workers are the ones facing the most important people to your company’s survival, no, not your bank, not your shareholders, no, it’s your customers. Does that scaling of pay make sense? When times get a little tough, you start cutting those “unnecessary” things like training and customer service. But those things directly … Continue reading Are you really committed to customers?

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Service 101

Delivering great customer service is such a mystery to so many. And to improve it, the experts swoop in with myriad concepts and “the 64.25 steps to greater service performance.” They dive into daylong workshops to map the customer journey, determine pain points, and create corrective action plans. But even with all of these efforts, … Continue reading Service 101