Is there a magic bullet for great service? Maybe.

What is the most important skill people need for providing the best service? This question comes up from time to time, particularly when times are busy and business owners and managers are looking for quick and easy solutions. It seems there is never an end to those searching for the magic bullet for service excellence. … Continue reading Is there a magic bullet for great service? Maybe.

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The Easy Way to Outdo Your Competition

So many businesses struggle with trying to outdo their competition. They try all kinds of things. They match their competitor’s product and then add some extra bling or make it a little bigger or smaller. They get focus groups together or send out surveys. They look at all the data. However, they most often fail … Continue reading The Easy Way to Outdo Your Competition