Six Tips for Dealing With Difficult Service Situations

The holiday season is now underway with service excellence in the spotlight in a bigger way than all other times of the year. And one of the biggest challenges in providing excellent service is when things go wrong and those we serve become different people, sometimes horrible people. With a little care and concern, service … Continue reading Six Tips for Dealing With Difficult Service Situations

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How to make gratitude the lifestyle of your workplace.

In the USA, the Thanksgiving holiday is in a few days. This is a traditional time where families and friends gather to count blessings and thank those who have been helpful and supportive. This gracious time is a very humbling yet satisfying period where most of us find our souls and allow ourselves to ponder … Continue reading How to make gratitude the lifestyle of your workplace.