Are You Fast Or Half-Assed? Why You Need to Know.

Fast is better than half-assed. I am such a geek, I always laugh at that phrase. And while it is a funny play on words, it has relevance for us. In one way of thinking, it speaks to integrity and doing more than what’s required versus doing the minimum and only what’s absolutely necessary. And … Continue reading Are You Fast Or Half-Assed? Why You Need to Know.

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There’s power in purpose. Here’s how you can use it.

There’s a lot of talk about purpose these days and for good reason. For too long people have worked for companies whose purpose was either not clear or a facade. And by facade I mean they had a grand mission in words but everyone knew by their actions that all they really wanted was to … Continue reading There’s power in purpose. Here’s how you can use it.

Are you upping your customer experience game for you or for customers? The difference matters.

So many businesses have jumped on the bandwagon to improve their customers’ experience. While I applaud it and truly believe that it’s about time, there is one concerning question, are they doing it to truly serve customers or in hopes of potential gain? What I mean is are these companies only using what I call … Continue reading Are you upping your customer experience game for you or for customers? The difference matters.

Don’t fall for shiny and new, get the basics right. Here’s where to start.

I saw this quote in a post on Adrian Swinscoe’s website, “Try not to fall into the trap of the shiny and pretty and make sure you get the basics right.” I couldn’t agree more. So many customer experience professionals are out there on a trek to find the holy grail of CX and it … Continue reading Don’t fall for shiny and new, get the basics right. Here’s where to start.