Communication and Your Brand, a Vital Connection

When  information isn't shared with employees, they tend to fill the gaps with their own ideas and assumptions, and these are often worst-case scenarios.  Likewise, customers who don’t get necessary information like updates on repairs or shipping dates for example will fill the gaps with their assumptions, and, exactly like employees, their assumptions are often worst-case … Continue reading Communication and Your Brand, a Vital Connection

Grace, Every Day.

Grace.  It means courteous goodwill and an attractively polite manner of behaving.  This holiday season is getting underway and grace seems to always come to the fore at this time. But what about the rest of the year, why can grace not be part of our habitual behavior? What would it take to make gracious … Continue reading Grace, Every Day.