Sales is a service … at least it should be.

While teaching a class recently, we were discussing how providing good customer service can sometimes be difficult.  One of the attendees made a comment about how sales people had it very tough because their main job was to separate people from their money.  I immediately stopped him and said I totally disagreed.  I went into … Continue reading Sales is a service … at least it should be.

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Service Needs G.A.S.

The other day, I was playing golf – or in my case chasing a little white ball - with a friend and we were paired with a couple of  guys to make up a foursome.  We all got to talking what we did for a living, and when I told them that I worked with … Continue reading Service Needs G.A.S.