Winning In Business

  “I want to feel unwelcome and be treated like you don’t want me here.  I also want you to be really rigid and inflexible in handling any special requests or needs I might have, and if you could, please don’t listen to me or take time to let me tell you exactly what I … Continue reading Winning In Business

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The Power of Certainty

I have a friend who recently had a major malfunction in his house.  His water heater stopped working dramatically in a way that could have resulted in fire but thankfully stopped short of that.  Anyway, it was still under warranty and he called the manufacturer to get a replacement. Sounds simple, right? It all started … Continue reading The Power of Certainty