I have recently been engaged in a business transaction that requires multiple steps and several different parties. To make it all happen, there is an intermediary involved who is taking care of getting everything together and putting all the ducks in a row so to speak. The other day I got an email from this … Continue reading Set the Expectation
I was thinking recently about how sad it is that we have to have training to get people to behave with common decency, a level of compassion, and a desire to help others. Service, in most places, is pretty poor and the attitudes you get are for the most part just bad. I mean you step … Continue reading Want Better Service Scores? Change the Box Top Picture.
How many people help you (a.k.a. provide some service to you) at work? Think about it, how many people do things to help you get your own job done? Whether it’s helping you schedule a flight, do some research for a report, contribute ideas in a meeting or just make the coffee every morning, how … Continue reading Two words to change your workplace.
“We cut the coal.” Famous words from Winston Churchill spoken to coal miners who were leaving the coal pits in droves to volunteer for military service in World War II. While volunteering to fight was certainly noble, Churchill recognized how devastating it would be to the war effort if too many miners were leaving. So … Continue reading “We cut the coal.”