Are you leaving customers in the dark?

Imagine you are visiting a friend in another city.  You’re walking with them late at night and they say they know a shortcut back to your hotel.  As you follow them, they start down a very dark alleyway.  How do you feel?  Although you may trust them, do you feel a little uneasy, maybe even … Continue reading Are you leaving customers in the dark?

Stop managing and start leading.

How many of you have problems with your managers managing their people? A colleague recently emailed me bemoaning this within his team and asked what I thought.  Instead of going into a long homily I went for the short approach.  I sent him a few lines that I thought said it all. Getting a promotion…a … Continue reading Stop managing and start leading.