2016, the Year You Change the World

A new year is upon us.  It's hard to believe, but it is here.  The question is, what are you going to do differently next year to be a better leader?  What are you going to do to serve others better?  What are you going to do differently to listen more, engage and empower more, acknowledge … Continue reading 2016, the Year You Change the World

Make Your Holiday Customers Happier

The holidays are here and to get your organization ready for the season, here are a few ways to make your customers happier this holiday season: Model relationship building Relationships make the difference between just any experience and an experience that will be remembered. Show your employees how to move from meaningless transactions to meaningful … Continue reading Make Your Holiday Customers Happier