2016, the Year You Change the World

A new year is upon us.  It's hard to believe, but it is here.  The question is, what are you going to do differently next year to be a better leader?  What are you going to do to serve others better?  What are you going to do differently to listen more, engage and empower more, acknowledge … Continue reading 2016, the Year You Change the World

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Be Kind, Stay Safe, Be Grateful and Serve Others

In the spirit of the season, may you all have a blessed holiday with your families and friends.  Be safe and kind to each other.  Most of all, be grateful.  I look forward to a new year with new challenges and new successes.  May you lead and serve others well.  Cheers!

Make Your Holiday Customers Happier

The holidays are here and to get your organization ready for the season, here are a few ways to make your customers happier this holiday season: Model relationship building Relationships make the difference between just any experience and an experience that will be remembered. Show your employees how to move from meaningless transactions to meaningful … Continue reading Make Your Holiday Customers Happier