A new year is upon us. It's hard to believe, but it is here. The question is, what are you going to do differently next year to be a better leader? What are you going to do to serve others better? What are you going to do differently to listen more, engage and empower more, acknowledge … Continue reading 2016, the Year You Change the World
In the spirit of the season, may you all have a blessed holiday with your families and friends. Be safe and kind to each other. Most of all, be grateful. I look forward to a new year with new challenges and new successes. May you lead and serve others well. Cheers!
As customers, why do we get annoyed when a store clerk is texting on their phone even though we don’t need them at the moment? Why do some of us walk out of a store simply because we weren’t acknowledged upon entry? Why do we feel slighted when we are told that we can’t do … Continue reading Have we all become over-demanding customers?
The holidays are here and to get your organization ready for the season, here are a few ways to make your customers happier this holiday season: Model relationship building Relationships make the difference between just any experience and an experience that will be remembered. Show your employees how to move from meaningless transactions to meaningful … Continue reading Make Your Holiday Customers Happier
I recently had one of the most frustrating customer experiences ever. I was trying to cancel a hotel reservation and called the customer service number. I was asked to input my confirmation number only to be told that my reservation could not be found. Then there was a long silence. I, of course, thought that … Continue reading Some Service Isn’t Service At All