We Need “Real” Leaders

Some people step into leadership roles out of a sense of mission and service to others, yet some seek leadership to feel power and superiority over others. The latter are interested in bettering themselves, enlarging their income or social status, or improving their standard of living while the former are first and foremost servants of … Continue reading We Need “Real” Leaders


How often do your employees interact with customers throughout the day?  Each interaction is an opportunity to provide a memorable moment and to reinforce customer loyalty. Of course, getting all employees on board in delivering excellent interactions isn’t easy. It requires having great leaders in place, great recruiting that looks for the right behaviors and … Continue reading Focus