Why follow up?

I recently made a purchase of an item on the internet; however, after pressing the purchase button, things did not go well. Even though the verbiage on the site said I would get an email confirming the purchase, it didn’t happen for about 24 hours.  From there the wait began because I never heard another … Continue reading Why follow up?

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Turning Indifference Around

Have you ever been in a store or a restaurant where you felt you were just not very important?  Have you ever felt like walking out to show them that their opinion of you just doesn’t matter? One of the biggest problems I have seen as far as how some businesses deliver service is in … Continue reading Turning Indifference Around