With snowstorms raging and people locked up in their homes, I am reminded of the fact that real service has a certain amount of reliance on sacrifice. For those of you who do not experience snow, this may be hard to comprehend, but when it snows a great deal, many people get held up in … Continue reading Sacrifice

Consider the Iceberg

Empathy.  The ability to understand and share the feelings of another.  What are the chances of getting business leaders to embrace it?  I think many, if not most, will grumble that it’s too touchy-feely for the workplace.  Others will spout off that they don’t have any more money for some crazy HR flavor-of-the-month.  “Besides,” they … Continue reading Consider the Iceberg