Safety, the Duty of Leadership

A friend of mine and I were talking the other day on the subject of leadership and what it is to have a great boss.  As we talked, he mentioned that the best boss he ever had was one who “had his back.”  In other words, this boss protected his people. My friend went on … Continue reading Safety, the Duty of Leadership


  “How do you do that?”  My kids ask me that periodically when I end up talking to a complete stranger in the checkout line at the grocery store or on an elevator.  They seem to marvel that I can not only start up conversation but that I have a desire to do it. It … Continue reading Connect


  What guides your business decisions? Starbucks, Zappos, Southwest Airlines, and Disney are examples of companies that make decisions based on what makes their customers successful and they prepare their people and their operations to follow through.  This decision making is due to clarity of purpose, “everything we do, we do to make our customers successful.” … Continue reading Purpose