IMAGINE: You're at Disney and you spend $6 on an ice cream for your 6 year old.  Your six year old promptly drops it. Crying and upsetness (is that a word?) ensues.  Along comes a Disney cast member and says, "for a replacement charge of $3, I can get you a new one." REALITY: Out … Continue reading Imagine

Got Engagement?

I've been thinking about what engages employees because I've seen a lot of organizations with ass-dragging employees delivering ass-dragging service.  Now, I’ve recently read various articles, infographics and things and they all have the typical 25 things to engage employees or top 10 things to engage employees, etc.  It all looks complicated, and I hate … Continue reading Got Engagement?