Do you remember that song "Signs, signs, everywhere signs?" It got me to thinking about signs and how they communicate. I am often surprised that we don’t have more traffic accidents than we do. Think about how many times you have been confused by how traffic signs communicate information. There are so many assumptions that … Continue reading Signs, Signs, Everywhere Signs
I saw an article this week in USA today about a federal government rule that says airlines have to give customers 24 hours to make a change to their flight reservations. I think it says a lot about how much these companies care about customers if they have to have a rule established that provides … Continue reading Do you need a rule to do what’s right?
I had a power outage the other day. After 27 hours of darkness, heat and complaining kids, the electric company finally repaired things and got me and my family up and running again. However, I quickly found that for some reason my internet, phone and TV service had been damaged by the incident and no … Continue reading What’s Your Business’s Focus?
I recently had a problem with my air conditioning and had to call the HVAC repairman to come over and fix it. Now, my HVAC guy is really good and he takes care of his customers. He goes out of his way for loyal customers, and does everything he can to communicate with you and help you … Continue reading What’s Your Mission?