Things are going to come back to something resembling ‘normal,’ and when they do, most of our businesses are going to get a big surprise, particularly the so-called ‘service’ industries like restaurants, hotels, and event production. People have been quarantined, separated, and unable to be together so getting out and doing things is going to … Continue reading As things ramp back up, don’t dismiss relationship skills.
Everyone is clambering to know what the “new normal” will look like. Problem is, no one can possibly know. However, the one thing we do know is what has been. We do have history to review. What I am getting at is this. While the future is uncertain (it always has been by the way), … Continue reading What’s next?
I have been reading a lot of blogs and articles and attending webinars and other online events to stay tuned in to what’s happening in the world of work during the recent pandemic and one thing I have seen a lot of is an emphasis on simply connecting with customers rather than selling to them. … Continue reading Connecting instead of selling. Has its time come?
This may sound like déjà vu because it is largely a carryover from a post a couple of week’s ago but I couldn’t help myself. I saw a TV commercial the other day and it was one of those ubiquitous during-the-Coronavirus-we-are-with-you ads. What bothers me most about these ads is that companies are using sad … Continue reading True service or opportunism? You decide.
Are you bored? I hope so. That means you have a chance to do something. You have a chance to perhaps do something for someone else. You have a chance to do some meaningful work. The problem is most people think doing meaningful work means going into the office or store or factory or wherever … Continue reading Bored? Then do something.
While I like the sentiment of companies advertising their commitment to helping people during the pandemic, so much of it rings hollow to me. I mean, some of these companies make billions and are still hawking their products to great numbers who are currently laid off or furloughed and have no income coming in. Do … Continue reading Hey, big corporations, now is the time to put your money where your mouth is.
People are working from home and it has brought about some of what, to me anyway, are some of the most annoying posts and articles relating to how businesses should deal with it. I understand some of the technical challenges. How do you hold meetings? How do you communicate effectively? Those are things that, while … Continue reading Managing employees at home bothering you? Try leading them.
“The purpose of business is to create and keep a customer.” – Peter Drucker “There is one and only one social responsibility of business–to use it resources and engage in activities designed to increase its profits.” – Milton Friedman These two quotations share divergent views of the purpose of business. Peter Drucker, the man many … Continue reading The purpose of business. Give or take?
My wife is an avid yogi. In other words, she is a consistent and committed yoga practitioner, and not just any yoga, she practices Bikram yoga. This type of yoga involves going into a studio that is heated to over 100 degrees with 75% humidity and performing a prescribed series of postures while sweating out … Continue reading There are opportunities in this trying time if you focus on your customers.
For me, one of the worst things about the Covid-19 crisis is the social distancing piece. While I understand the need to do it, it pains me. You see, I am one of those people you might call a “hugger.” I tend to hug people when I see them. It’s a practice I grew up … Continue reading The business lesson in social distancing.