re·source Source or supply from which benefit is produced. Something that can be used for support or help. An available supply that can be drawn on when needed. Means that can be used to cope with a difficult situation. What does resourcing have to do with my business and why do I need it? When … Continue reading The art of being a resource.
Congruence means alignment or harmony. It means things line up and work together like gears whose teeth perfectly mesh. And although this critical alignment is necessary for many things to work properly, nowhere is it more necessary than for a person to act in congruence to their values. In other words, to be trusted and … Continue reading Congruence and profitability. Strange bedfellows?
“It’s a failure of American corporations and a failure of capitalism that we don’t see human well-being and dignity as just as important as making money.” – Bob Sutton, professor and organizational psychologist, Stanford University. As we enter the major shopping season for the upcoming holidays, it is easy to get caught up in buying … Continue reading Don’t lose the people in the hustle.
We humans were not meant to go it alone. All of us needs a helping hand, even those who think they can do everything themselves. So, take some time this week to appreciate those who’ve helped you. Every day there are people we can thank for all manner of help even if that help only … Continue reading It’s time to be grateful.
One way companies are alike is that they all make mistakes. No business is free from errors. However, there’s also an upside to this reality, how you recover can be your biggest differentiator. Customers want consistency. They want products that perform consistently and they want companies that perform consistently to fix things when they go … Continue reading Using mistakes to your advantage.
Recently, in a grocery store, I was confronted with a cashier who showed no emotion or, quite frankly, anything that was very human at all. It was a most disconcerting scenario. After placing items on the little belt that goes to the cashier, I went to the credit card machine and waited for her to … Continue reading Attitude or ability, which matters most?
Do you thank your customers? One would think the answer would be a yes from everyone but I am surprised in my own experience at how often a thank you is not forthcoming. When you consider that customers pay for everything a business does, it would seem a given that they get a thank you, … Continue reading Gratitude should be a business strategy.
I am sure you’ve heard the old saying, do as I say, not as I do. And hopefully, you are aware that it describes a very ineffective tactic because people tend to best follow and mirror what they see their leaders do rather than blindly doing what they say to do. This fact is something … Continue reading Eight ideas for influencing a more helpful culture.
Most everybody has heard the old tale about the rock band who demanded a certain color of M&Ms in a bowl in their dressing room and their refusal to go on with the show if those M&Ms weren’t there. Now, the point of this was not to be prima donnas but rather to know whether … Continue reading M&Ms, misspelled names, and customer loyalty.
When your culture attaches too much importance to profit you wind up with team members who attach too little importance to customers. When leaders talk about their business’s sole purpose being to make a profit, customers tend to be talked about as things or objects to manipulate. They’re no longer human beings, they’re just anonymous … Continue reading How too much emphasis on profit can damage your business.