How looking in the mirror can make you a better leader.

If leading is really about influencing others, then we all lead, whether incidentally or intentionally, all of the time. Everything we do influences someone. And given what we are learning from neuroscience about things like mirror neurons, it is clear that our influence on others is everywhere. It's actually a bit scary when you consider … Continue reading How looking in the mirror can make you a better leader.

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How to avert disasters.

The worst kind of problems in your workplace are not the big ones that scream in your face, they're the little silent ones that creep up on you. They're the ones that your front-line employees see daily and have to try and deal with without some disaster befalling them. Here's a tip for all of … Continue reading How to avert disasters.

Is your workplace hell? It doesn’t have to be. Here’s how you can start a transformation.

There is power in celebration. No, I am not talking about throwing a party or holding an awards ceremony, no, I am talking about what Ken Blanchard calls “catching people doing things right.” It seems obvious that this would be a powerful tool. It works on your kids why not in the workplace? But the … Continue reading Is your workplace hell? It doesn’t have to be. Here’s how you can start a transformation.