Joost Minnaar and Pim De Morree, the corporate rebels who founded Corporate Rebels, have written a book, rightly called, you guessed it, Corporate Rebels. I have been waiting for this book for quite a while. I have been an avid follower of the work of the Rebels on their website (just search for Corporate Rebels … Continue reading Book Review: Corporate Rebels By Joost Minnaar and Pim De Morree
I was in the grocery store recently and decided to use the self-scan gun that you can take with you while shopping and do all of the scanning and bagging of your stuff as you pick it up. This is all under the aegis of making it easier for you by saving you time and … Continue reading Ease. Is it the new battleground for customers?
The concept of warmth and competence, the dimensions we humans use to size each other up and decide whether to extend trust and carry on with relationships, was formalized by Susan Fiske of Princeton University fame and has become more popularized by TED star, Amy Cuddy, and Human Brand author, Chris Malone. The idea though … Continue reading When it comes to experiences, balancing warmth and competence isn’t just about people.
How can you make your workplace better? How can you influence a better experience for your employees and/or co-workers? Here are three simple things you can do. Ensure that any “product” you deliver is on time and what was expected and actually brings or contributes to bringing the needed outcomes, whether that "product" is completed … Continue reading Three ways to lead your workplace to be a great place.
There are companies all over the world doing good yet there are thousands more working hard only to benefit the top brass and/or the investors. Now, while I do not think businesses should renege on their promise to repay investors with their principle and some profit as well, this should not be their only driver. … Continue reading A mini-manifesto for changing business for the better…for everyone.
“After you plant a seed in the ground, you don’t dig it up every week to see how it’s doing.” – William Coyne, former VP at 3M. Attention all of you micromanagers, think about this quote. Think how silly it would be to do this, yet you do this with people every day. What is … Continue reading Stop over-managing and end the misery.
What is service focus and how is it different from customer centricity? Customer centricity is about making the customer and their journey central to the thinking of the organization. It means not only making the experience from point of sale to post sale a great one, it also means knowing your customer and making decisions … Continue reading Service Focus and Why You Need It
We are all getting ready to celebrate the passing of an old year and the welcoming of a new one. As we do this, many of us are busy setting goals and planning what will define success over the next 365 day period. Given this, how about a suggestion? Why not make the upcoming year … Continue reading New Year’s Goal: Create Better “Human” Habits
re·source Source or supply from which benefit is produced. Something that can be used for support or help. An available supply that can be drawn on when needed. Means that can be used to cope with a difficult situation. What does resourcing have to do with my business and why do I need it? When … Continue reading The art of being a resource.
Congruence means alignment or harmony. It means things line up and work together like gears whose teeth perfectly mesh. And although this critical alignment is necessary for many things to work properly, nowhere is it more necessary than for a person to act in congruence to their values. In other words, to be trusted and … Continue reading Congruence and profitability. Strange bedfellows?