There is power in celebration. No, I am not talking about throwing a party or holding an awards ceremony, no, I am talking about what Ken Blanchard calls “catching people doing things right.” It seems obvious that this would be a powerful tool. It works on your kids why not in the workplace? But the … Continue reading Is your workplace hell? It doesn’t have to be. Here’s how you can start a transformation.
We are told to care for customers and clients but we're never told to care for each other. We’re told to provide great service for those outside the company but never told to provide great service for each other. But why? Why do we forget about providing for those who surround us every day? It’s … Continue reading Five words that can change your culture, performance, and bottom line
I was doing some errands and had to go to the mall. While I was there, I walked past one of those vendor carts that sits in the pathway area and the young lady manning one of them, Patricia, said good morning to me with a big smile. I said good morning back and continued … Continue reading You may be accomplishing your mission and not even know it.
Happy New Year wishes and greetings for continued success, prosperity, and health. Make 2019 a complete game changer for you, your coworkers, your customers, your friends and family by reviewing your key objectives and then taking some time to set goals and priorities for making a difference. With a little effort now, you can make … Continue reading All the Best for a Game Changing New Year
For me, one of the joys of the holiday season is the opportunity to show appreciation to my friends, family, coworkers, and followers for all of the things they do to make my life fulfilling. It is also a chance to wish everyone the very warmest thoughts, best wishes, and gifts of the season — Peace, Joy, … Continue reading Warmest Wishes and a Challenge for the New Year
During busy times it can be easy to forget the employees that keep things going. Customers are most business owners’ primary concern and losing sight of employees is not unusual when it's really crazy with customers asking questions and looking for answers. However, too much time spent without recognizing and nurturing employees can end poorly. … Continue reading Low morale? How huddles can make a difference.
What is the most important skill people need for providing the best service? This question comes up from time to time, particularly when times are busy and business owners and managers are looking for quick and easy solutions. It seems there is never an end to those searching for the magic bullet for service excellence. … Continue reading Is there a magic bullet for great service? Maybe.
So many businesses struggle with trying to outdo their competition. They try all kinds of things. They match their competitor’s product and then add some extra bling or make it a little bigger or smaller. They get focus groups together or send out surveys. They look at all the data. However, they most often fail … Continue reading The Easy Way to Outdo Your Competition
The holiday season is now underway with service excellence in the spotlight in a bigger way than all other times of the year. And one of the biggest challenges in providing excellent service is when things go wrong and those we serve become different people, sometimes horrible people. With a little care and concern, service … Continue reading Six Tips for Dealing With Difficult Service Situations
In the USA, the Thanksgiving holiday is in a few days. This is a traditional time where families and friends gather to count blessings and thank those who have been helpful and supportive. This gracious time is a very humbling yet satisfying period where most of us find our souls and allow ourselves to ponder … Continue reading How to make gratitude the lifestyle of your workplace.